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For your peace of mind

 

ALL LARGE ELECTRIC SCOOTERS AND

FREEWAY SPEED ELECTRIC MOTOR BIKES. 

All eRider Electric Scooters and Electric Motor Bikes come with the peace of mind of a comprehensive one-year unlimited kilometer warranty for the Electric Scooter or Electric motor bike. This also includes the Lithium-ion Batteries.

It is our responsibility to rectify any failure that is attributable to poor manufacture.
Please note: Any defects caused by misuse or negligence are not covered under the terms of the warranty.

WARRANTY in detail for Electric Scooters & MotorBikes

LIMITED WARRANTY

THIS VEHICLE HAS NOT BEEN DESIGNED, ENGINEERED, DISTRIBUTED,

MANUFACTURED OR RETAILED FOR USE INVOLVING TRICK RIDING, RAMP RIDING, JUMPING, AGGRESSIVE RIDING, RACING, RUNNING WITH LOADS MORE THAN THE ERIDER GROSS WEIGHT HAS SPECIFIED, RUNNING IN OR THROUGH WATER, RUNNING IN AND OR THROUGH HEAVILY RUTTED ROADS, OFF OF PAVED OR GRADED ROADS, OR IN SAND, OR MUD, TOWING ANYTHING BUT A SPECIFICALLY APPROVED TRAILER, OR ANY SIMILAR ACTIVITIES AS THEY WILL DAMAGE THE VEHICLE, POSSIBLY INJURE THE DRIVER, AND WILL IN ALL CASES VOID ALL WARRANTIES. ANY EVIDENCE OF MODIFICATION OR TAMPERING WITH THE DESIGN AND OR OPERATING PARAMETERS OF ANY COMPONENT WILL IMMEDIATELY VOID ANY WARRANTY. ANY SUBSTITUTION OF NON ERIDER APPROVED PARTS IN THE DRIVE TRAIN SYSTEM OR ANY PART CONNECTED TO THE DRIVE TRAIN SYSTEM WILL IMMEDIATELY VOID ANY WARRANTY.

eRider warrants to each purchaser of an eRider vehicle, subject to the following limitations, terms and conditions, that the purchased eRider vehicle when new is free of defective materials and workmanship. Should this vehicle or any part be determined by eRider to be covered by this warranty, it will be repaired or replaced, at eRider’s’ sole discretion, which will be conclusive and binding. eRider will pay all labor charges connected with the repair or replacement of all parts covered under this limited warranty. Under no circumstances does this limited warranty include the cost of travel or shipment to and or from a dealer. Such costs, if any, shall be borne by the original or subsequent owner. Subject to the exemptions for specific components as listed below, this limited warranty shall expire on year from the date of the purchase from eRider or an authorized eRider dealer/distributor. This Warranty is further conditioned upon the eRider vehicle being properly maintained and operated under normal conditions and usage.

BATTERY: Limited One (1) Year Warranty.

eRider warrants to the owner of the eRider vehicle that the batteries provided in the vehicle when new are free of defects. This limited warranty for the battery shall expire one (1) year from the date of the original vehicle sale and is conditioned upon the batteries being properly maintained and operated and charged with a proper eRider charger.

DRIVE TRAIN: Limited One (1) Year Warranty

eRider warrants to the owner of the eRider vehicle that the drive train in the vehicle when new is free of defects. The drive train for the purpose of this warranty includes the throttle, motor, and motor power wiring harness. This limited warranty for the drive train shall expire one (1) year from the date of the original vehicle sale and is conditioned upon the vehicle being properly maintained and operated under usual and normal conditions. If an eRider vehicle fails to function as it was designed, we will examine its condition upon its return to eRider or a eRider dealer/distributor, identify why it failed and respond in an appropriate manner. If eRider determines that there is a defect in the manufacture/ materials/ workmanship, eRider will repair, or replace that product with the same model or one of equal or greater value at its own expense.

If a problem with the vehicle is determined to be caused by something other than a defect in manufacture/ materials/ workmanship, eRider will inform you of whether the vehicle can be repaired and the cost to you of having such repair implemented. Upon agreement and payment eRider will perform the repair.

ITEMS AND OCCURRENCES NOT COVERED UNDER ANY PART OF ANY eRider WARRANTY UNDER ANY CIRCUMSTANCES

Tires and tubes

Battery damage due to failure to maintain the battery properly

Damage due to accident, misuse, alteration, modification, use in racing or competitions, or use of aftermarket parts.

Damage due to environmental conditions, chemical treatments.

Deterioration to the surface finish, aesthetics or appearance of the product.

Damage due to the lack of maintenance for what ever reason or cause what so ever.

Items requiring replacement or repair due to routine wear, use, or exposure.

Damage occurring during the shipment of the products which must be presented directly to the shipper.

Damage resulting from any cause other than defects in workmanship or materials.

Damage resulting from any other cause including but not limited to lack of technical skill, competence, or experience of the user or owner.

TRANSFER OF WARRANTY

This warrant is transferable by the original owner. The warranty commences on the original date of sale to the original owner. A subsequent owner must present the vehicle along with the original purchase documents for the initial owner that identifies the vehicle by serial number.

PRODUCT LIFE

Every eRider vehicle has a total useful product life or life cycle. Just what that is will result from the combination of the maintenance and care the vehicle receives over its life, the type of use it receives, the hours of use, and the amount of cycles of a given activity. Non standard use can drastically reduce the useful life of the vehicle. All eRider vehicles should be checked at least once a year by an authorized eRider dealer/distributor or mechanic for indicators of stress and or potential failure, including cracks, deformation, corrosion, paint , dents, and any other indicators of potential problems, inappropriate use, abuse, or crash damage, or requirement for maintenance. These are important safety checks and required to prevent accidents and injury or damage or a shortened life to the vehicle.

NEW VEHICLE TEST DRIVE AND OR TESTING

Random sample test driving of eRider vehicles is done post factory assembly at the distribution point to insure that the vehicle functions perfectly when the customer or dealer takes it out of the crate. In all cases this short test drive is done after the odometer is fitted. In all cases, this short test drive will show on the odometer and or as dust on the tires. In addition, random vehicles are run on a rolling chassis test stand which causes mileage to register on the odometer.

RISK RECOGNITION

By purchasing any vehicle or product produced by eRider the buyer assumes responsibility to ascertain and follow all applicable federal, state, local, and international laws in having, owning, using, or transporting any eRider product. The buyer expressly agrees to indemnify and hold harmless eRider for all claims resulting directly or indirectly from the purchase, ownership, transportation, or use of the eRider item in violation of applicable federal, state, and local laws or regulations.

eRider is not liable for misuse of any eRider product purchased either directly from eRider or from a dealer / distributor.

Driving is an action activity that involves voluntary travel. Since eRider cannot govern this activity, Purchaser acknowledges that he accepts sole responsibility for the operation of the vehicle, and property damage arising from his maintenance or operation of any eRider vehicles or components. Purchaser recognizes the hazards and risk involved in the use of the products, assumes all of the risks of the use of the products, and agrees to hold eRider harmless from, and to reimburse and indemnify it for all liability arising from Purchasers use of said products.

DISCLAIMERS

This limited warranty provides the original and or subsequent owner with certain rights.

All other remedies, obligations, liabilities, rights, warranties, express or implied arising from law or otherwise, including but not limited to, and claimed implied warranty arising from course of performance or dealing or usage of trade and any implied warranty of fitness or warranty of merchantability are disclaimed by eRider and waived by the original owner as part of the purchase agreement. In the event that any state, or jurisdiction does not allow some or all of the limitations wet forth herein, or exclusion or limitation of incidental or consequential damages, or such provision is found unenforceable, all other provisions shall still apply. eRider does not authorize or allow anyone, including its authorized dealers, to extend any other warranties, express or implied for eRider. No other representations and no statement of anyone but eRider, including a demonstration of any kind by anyone shall create any warranty regarding eRider vehicles. All of the rights and remedies for he owner are stated herein. eRider’s liability under this warranty shall be no greater than the amount of the original purchase price of the vehicle. In no event shall eRider be liable for incidental or consequential damages. Should any litigation arise, it is eRider option to settle any dispute by demanding the turnover of the vehicle to eRider and delivering to the purchaser the purchase price of the vehicle. The Purchaser and Owner of the eRider vehicle and components recognize and agree to all of the above as part of the consideration and terms of the execution of the original purchase of the vehicle or the purchase of subsequent components. This Warranty is posted on the eRider website and is utilized as an integral document used in the sale of the vehicles and or provided to the Purchaser as part of the sale process.

Information included in the eRider catalog, brochure, or website and this warranty is subject to change without notice. Modifications or changes in products, materials, measurements, technical specifications and availability can occur.

SHIPPING DAMAGE

Damage to any part of the vehicle arising from shipping damage is covered by the shipping company. The dealer (or if eRider) must ship the vehicle with insurance for damage. The customer must make the claim for shipping damage immediately upon receipt to the shipping company. Most shippers will not pay if the claim is older than one day.

RETURN OF PARTS CLAIMED AS DEFECTIVE

eRider reserves the right to require any part claimed to be damaged or defective to be returned to eRider for inspection prior to its replacement and where the shipping costs must be paid by the end user/customer.

RECORDS

In order to apply for warranty coverage, the owner must present the original invoice and details of purchase.

ELECTRIC BICYCLE WARRANTY INFORMATION
 
Each Electric Bicycle comes with a 1 year manufacturer warranty on the motor and components, any faults arising due to defects in manufacture or materials will be replaced. The normal "Wear & Tear" Parts not covered by warranty include: Tires, Tubes, Brake Linings & Cables. Batteries come with a 6 month warranty. Note that gradual deterioration due to being left in a discharged state, misused, or worn out through very heavy usage is not covered. If you have any questions, please feel free to contact us at. info@erider.com.au

Every product sold by eRider is covered by a manufacturer's warranty - unless clearly specified otherwise.

Typically, manufacturer's warranties cover the cost of parts but not the labour (see details below). eRider will cover the cost of labour for retail customers for the first 30 days after purchase (a receipt is required). Afterwards, customers are responsible for the cost of all labour and service items.

For online Customer Returns.

We only accept returns of un-used, un-opened merchandise in the original packaging. Since every item we sell is covered by a manufacturer's warranty, replacement parts can be sent to fix or repair damaged items at no cost. Original shipping costs (if applicable) are non-refundable. You are responsible for return shipping and must contact us within 30 days to process a return. A 20% restocking fee will apply. Electric Bikes received with damage from shipping do not constitute a return for refund. However shipping insurance is available prior to shipment.

RETURNS

PLEASE MAKE SURE YOU CLEARLY UNDERSTAND OUR RETURN POLICY, AND READ IT CAREFULLY....

If you have any questions, please contact us an info@erider.com.au

SERVICING
We recommend servicing your Electric Bicycle every 2 years.

Recycling
Lithium-Ion (Li-Ion)
Li-Ion batteries do not contain metallic lithium and therefore are not an environmental risk. These batteries do however contain recyclable materials and are accepted for recycling by MRI.

Lead Acid & Sealed Lead Battery (SLA)
Lead Acid Batteries are recoverable to 96% and the materials extracted are used in remanufacturing of batteries, plastic moulding applications and the acid is neutralised and discharged.



 
 


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