Q; Do I need a license to ride an electric (e-bike)?

A; No. As long as the power output of the motor is 200 watts or less, as all of our electric bicycles are.

Q. Do I need to register an electric bicycle?

A. No. Under Australian law our electric bicycles are classed as ordinary bicycles, as they have a power output of 200 watts or less.

Q. Can I take my e-bike on Connex or V/Line?

A. Yes both transport systems classify the e-bike as normal bicycle.

Q. What lifespan can I expect from my battery?

A. Sealed Lead Acid batteries are good for approximately 400 full discharge cycles and Li-Ion batteries are rated for approximately 800 cycles. This means you would need to replace Lead Acid batteries after 3 years of average daily use and 6 years for the a Lithium Ion battery.

Q. How often will my electric bike need servicing?

A. We recommend a full service every two years under normal use.

Q. What is the warranty?

A. Please check our warranty and servicing page.

Q. How far can I travel on one charge?

A. The distance travelled would vary depending on several factors, for example the number of hills climbed, tyre pressures, weight of rider, wind resistance, speed, and amount of pedal assistance given. A rough guide though is between 30 to 40kms.

Q. What happens if the battery goes flat while I'm riding?

A. Simply ride the electric bicycle as a normal bicycle.

Q. How fast will my bike go?

A. The speed would vary depending on several factors, for example, tyre pressures, weight of rider, wind resistance battery condition, amount of pedal assistance given. A rough guide though is around 25km/h unassisted, and faster than that depending on how fast you can pedal.

Q. Do I need to pedal?

A. Only if you want to - the choice is yours. However, battery power together with pedal power is the recommended combination for most effective operation. In any case pedal assistance will be required to maintain your speed up hills.

Q. What are the running costs?

A.Running costs will vary depending on the speed, terrain, tyre pressures, hills, battery size and type, riders weight, weight of luggage carried etc., but as a general indication around 5 cents a day.

Q. Does the battery recharge when I pedal?

A. No - it must be re-charged with the approved charger supplied with your electric bicycle.

VICROADS INFORMATION ON BICYCLE ROAD LAWS AND ELECTRIC SCOOTERS
Obeying Traffic Signals, Stop signs and Give Way signs
Introduction
Under the Road Rules, bicycles are considered to be vehicles. As such, like drivers of other vehicles, the riders of bicycles must obey traffic signals, stop signs and give way signs.
Cyclists must stop at red traffic signals
A cyclist who is approaching a set of traffic lights or who is at a red traffic light, and is travelling in the direction indicated by the light, must stop at the intersection.
A cyclist who is approaching a set of traffic arrows or who is at a red traffic arrow, and is turning in the direction indicated by the arrow, must stop at the intersection.
Cyclists must stop at "Stop Signs"
A cyclist who is approaching or who is at a place with a stop sign, must stop and give way to any vehicle or pedestrian at, or near, the stop sign.
Cyclists must give way at "Give Way Signs"
A cyclist who is at an intersection with a give way sign, must give way to any vehicle in, entering or approaching the intersection. The cyclist must also give way to pedestrian at, or near, the intersection.

Cyclists Offences and Fines
Just like other road users, cyclists are required to comply with the Road Safety (Road Rules) Regulations 1999.
Cyclists who do not comply with the Road Rules may be issued with a Traffic Infringement Penalty. The amount of this penalty relates to the offence committed.
These offences and fines are set out in the Road Safety (General) Regulations 1999 and outlined in the attached ".pdf" file.
The fines are based on the "Penalty Unit" which is a dollar amount that is currently set at $110.12.
For example, cyclists are expected to stop at red traffic lights, just like motor vehicles. Cyclists who do not stop at red traffic signals will be issued with a Traffic Infringement Notice to the same value as a motorist, ie 2 penalty units or $220.
Bicycle Helmets
Introduction
Bicycle helmets have been shown to be an effective measure for preventing serious head injuries to cyclists.
Research conducted for the Australian Transport Safety Bureau estimates that helmets reduce the risk of head injury by 60%.
What is the law regarding bicycle helmets?
The wearing of bicycle helmets became compulsory in Victoria on 1 July 1990. Under the law, the rider of a bicycle or a scooter must wear an approved bicycle helmet securely fitted and fastened on the rider's head.
In addition, the rider of a bicycle must not carry a passenger on a bicycle unless the passenger is also wearing an approved bicycle helmet securely fitted and fastened on the rider's head.
What is a Bicycle?
Under the Road Rules, a bicycle is a vehicle that has one or more wheels, and built to be propelled by human power through a belt, chain or gears (whether or not it has an auxiliary motor).
Under these rules, pedicabs, penny farthings, tricycles and unicycles are all considered to be bicycles. However, vehicles such as wheelchairs, wheeled toys and scooters are not considered to be bicycles.
Bicycles may be fitted with an auxiliary source of power provided the motor is not capable of generating a power output of more than 200 watts. If the motor is not the auxiliary source of power, or the motor's power output exceeds 200 watts, then the bicycle is a motor vehicle. The rider will be required to hold a motorcycle licence and have the vehicle registered before it can be used on the road network, including footpaths and bicycle paths.
Some electric powered vehicles with floor boards are described as bicycles because they have pedals and sometimes belts, chains, or gears. The primary source of power for these vehicles may be the electric motor, and the vehicle not built to be propelled primarily by human power. These vehicles are actually electric scooters. The rider, therefore, will be required to hold a motorcycle licence and have the vehicle registered before it can be used on the road network, including footpaths and bicycle paths.

OUR CUSTOMER SERVICE POLICY
If for any reason, we are unable to despatch an item you will be contacted within two business days.

PAYMENT INFORMATION
All payments are calculated in Australian Dollars and fall under the jurisdiction of the Victorian Government. Erider online store only accepts Mastercard, Visa
Note: When your order is placed, your card is not debited until we actually process your order. In some cases, this can take up to 2 days.
Personal/Bank cheques are accepted, however goods will only be shipped once the cheque has been cleared and the funds have been received. (This may take 5 business days)

IF YOU HAVE ANY FURTHER QUESTIONS PLEASE FEEL FREE TO ASK, SEND AN E-MAIL TO; info@erider.com.au